Shipping & Refund 2019-05-09T15:45:23+00:00

SHIPPING & REFUND


Order Processing & Shipping

Orders received before 12pm Pacific Time are typically shipped the same day. Orders received after 12pm Pacific Time will be shipped the following day. Packages are shipped Monday-Friday, excluding federal holidays, Thanksgiving, Christmas, and New Year’s Day. You will always receive an email when your order is shipped. All shipments come with a tracking number.

Standard delivery time is between 1-3 business days, depending on the location. Delivery schedule is not guaranteed and does not include order processing time, bad weather, or other delays. For US locations outside of the contiguous United States, such as Alaska, Hawaii, or Puerto Rico, delivery may take up to 7 business days.

Shipping is free for all orders of three bottles or more.

Standard Domestic shipping via US Postal Service is only $6 for all US addresses, including Alaska, Hawaii, and Puerto Rico.

Express delivery is available for deliveries within 1-2 business days and starts at $30 per shipment. Overnight is guaranteed within urban areas, and rural areas take 2 days.

Fresh Monthly Shipment

Our 3-Month & 6-Month Pre-Paid plans ship out a bottle to you every month from our latest batch to ensure quality. You will always receive the freshest bottle delivered to your doorstep.

You will receive the second bottle approximately 3 weeks after your first shipment, then one every 4 weeks thereafter.

For your convenience we ship out the freshest batch of our product to you every month under the 3-month and 6-month plan. But we certainly understand that some of our customers travel overseas or just want to receive all of them at the same time. Simply let us know in the Order notes section in the Checkout page or send us an email and we will ship all of them to you at no extra cost.

Please keep in mind that our products need to be stored in a cool, dry area and away from heat and direct sunlight to maintain their quality.

International Shipping (Countries)

We currently ship to Canada, Mexico, the United Kingdom, Australia, New Zealand, Japan, and European Union countries (Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain). We also ship to Brazil, Gibraltar, Iceland, Israel, Malaysia, Norway, Serbia, Singapore, Switzerland, and Turkey.

Unfortunately, we are unable to ship to countries not listed above due to the inability to keep track of the package’s full tracking scans from pickup to delivery. We apologize for the inconvenience and we thank you for your understanding.

International Shipping (Address)

We will only ship to the cardholder’s billing address for all international orders. All other addresses will result in cancellation.

International Shipping (Method & Prices)

All packages are shipped via US Postal Service.

Due to the high cost of international shipping, all 3-Month & 6-Month Pre-Paid plans will be shipped all at once for our international customers.

Shipping prices are automatically calculated in the cart.

International delivery time is based on your chosen delivery method:
-International Standard (1-3 weeks)
-International Priority (6-10 days)*
-International Express (3-5 days)*

*Priority and Express shipping are not available in every country.

International Shipping (Tracking)

You will receive a notification of your shipment along with a tracking number. Your package will be trackable through an International Electronic Delivery Confirmation (E-DELCON) on the USPS tracking website and usually from your country’s national postal service website.

International Shipping (Duty/Tax)

Please note that you will be responsible for all import duties in you country. We are unable to anticipate or calculate the cost of import duties.

International Parcel Forwarding

Due to high levels of fraud, we will deny any transaction that ships and/or bills to a blacklisted parcel forwarder. Only a small number of parcel forwarding services located in Los Angeles will be able to receive our packages.

Please do not attempt to bypass proper address verification using Amazon Pay. Orders paid via Amazon Payments are usually reviewed and may be cancelled without further notification.

Use these services at your own risk. We will not be responsible for the package after it has been delivered to the parcel forwarder.

Replacement

We will replace any product that has arrived tampered or damaged. Please contact customer care and we will send out a replacement right away.

Refund

We will gladly issue you a refund. You will be asked for your full name and address. Please allow 7-14 business days for the charge to be credited back to your original payment method.

Refund is applicable to one bottle per household for every 365 days. Shipping costs are not refundable.

Refund for Fresh Monthly Shipments will be applied to the last shipped bottle.

Please email customer care at [email protected].

 

NOOESIS